Soundwell Concepts ("Soundwell," "we," "our," or "us") is owned and operated by Colwellness LLC. We respect your privacy and are committed to protecting the personal information you share with us.

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This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, subscribe to our communications, or interact with our services.

Information

 

We Collect

We may collect information you voluntarily provide, including:

• Name

• Email address

• Phone number

• Billing information

• Reservation details

• Event preferences

• Messages submitted through contact forms

• Newsletter subscriptions

We also automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referring websites

• Cookies and analytics data

 

How We Use Your Information

We use your information to:

• Process reservations and purchases

• Communicate about upcoming experiences

• Respond to inquiries

• Send newsletters and marketing communications (you may unsubscribe at any time)

• Improve our website and guest experience

• Analyze website traffic and performance

• Comply with legal obligations

• Protect the security of our website and services

 

Payment Information

Payments are processed through trusted third-party payment providers. Soundwell and Colwellness LLC do not store your complete credit card information on our servers.

 

Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and enhance your browsing experience.

You may disable cookies through your browser settings, though some features of the website may not function properly.

 

Analytics

We may use services such as Google Analytics or similar analytics platforms to understand how visitors use our website. These services collect anonymous information about website usage to help us improve our services.

 

Email Communications

If you subscribe to our newsletter or purchase an experience, we may send updates about upcoming events, special offerings, and company news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

 

Information Sharing

We do not sell your personal information.

We may share your information with trusted service providers that help us operate our business, including:

• Payment processors

• Reservation and ticketing platforms

• Email marketing providers

• Website hosting providers

• Analytics providers

These providers may only use your information to perform services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

 

Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

 

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to your information

• Request correction of inaccurate information

• Request deletion of your information

• Opt out of marketing communications

• Request information about how your data is used

To exercise these rights, please contact us using the information below.

 

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, request deletion of your information, and request correction of inaccurate personal information, subject to applicable legal exceptions.

We do not sell or share personal information for cross-context behavioral advertising.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

 

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Colwellness LLC
Soundwell
Email: connect@sound-well.art